Shipping & Returns Policy – dressshoesflorsheim.com

Shipping Information

Domestic Shipping (U.S.)

  • Standard Shipping: 3-7 business days (8.95orfreeonordersover8.95orfreeonordersover99)
  • Express Shipping: 2-3 business days ($19.95)
  • Processing Time: 1-2 business days before shipment

International Shipping

  • Delivery Time: 7-21 business days (varies by destination)
  • Customs Fees: Customer’s responsibility
  • Available Countries: 50+ countries (selection at checkout)

Order Tracking

  • Tracking number provided via email
  • Real-time updates available through carrier websites
  • Delivery confirmation required for high-value orders

Returns & Exchanges

Return Policy

  • 45-Day Return Window: From delivery date
  • Condition Requirements:
    • Unworn condition
    • Original packaging
    • All tags attached
    • No scuffs or marks

How to Return

  1. Initiate return through your account dashboard
  2. Print prepaid return label (U.S. only)
  3. Ship within 7 days of authorization

Refund Processing

  • 5-7 business days after receipt
  • Original payment method only
  • Restocking fee may apply (15% for special orders)

Non-Returnable Items

  • Customized/personalized products
  • Final sale items (clearly marked)
  • Worn or damaged merchandise

Exchanges

  • Size exchanges available within U.S.
  • Process:
    1. Return original item
    2. Place new order for desired size

Defective Merchandise

  • Report within 7 days of receipt
  • Photos required for verification
  • Free return shipping for defective items

Special Circumstances

  • Lost Packages: Investigation required before reshipment
  • Wrong Items: Immediate notification required
  • International Returns: Customer pays return shipping